Have you ever been in a situation where something not-so-good happened, and you looked back and said “man, I wish I had….” Most of us can think of a time in our lives when we had the opportunity to prevent an undesirable outcome by acting – and didn’t. For example, have you ever planned a trip and declined the purchase of travel insurance, only to find out you have to cancel the trip? You wished you had paid the extra expense to get the insurance, right? Many businesses find themselves in a similar situation when they take a reactive approach to their IT support needs, waiting until a problem presents itself before finding the resources to solve it. Unfortunately, this reactive response to support ends up costing you more in downtime, resources, efficiency and money in the long run.

Starting this year, customers that come on board with our support services also have access to commercial OpenJDK support included, thanks to the partnership between Payara Services and Azul Systems' Enterprise Support! If you are interested in Payara Enterprise or our Migration & Project Support but are hesitating and have some doubts about what value this service brings to your organization and environment, this article may help dispel them and give you much needed decision-making clarity.

With the new release cadence of a major release of Java every 6 months, which was introduced a year ago with Java 9, a lot of uncertainty about an update strategy arose.

Did You Know?

When support for the GlassFish application server ended, Payara Server entered the market as a fully supported, open source, drop-in replacement. Today, Payara Services is home to the growing Payara Platform and Commercial Support Services, including:

Veronica Harding, Ondrej Mihalyi and Fabio Turizo each talk about how Payara Support goes far beyond a simple help desk service.