One of the concerns businesses commonly have when considering open source software is whether or not support will be available for questions and problems. iTAC Software AG provides internet-enabled information and communication technologies for the manufacturing industry and had been using Oracle GlassFish 2.1 in 2008 for their customers. Over time, they had some issues with customers requesting fixes and security updates for the application server. Unfortunately, the GlassFish Open Source Edition didn’t provide the fixes, so iTAC decided to look for another open source application server option that would include security fixes and support.
In January of 2016, iTAC made the switch from GlassFish to Payara Server to run their iTAC MES Suite in production. They also decided to invest in commercial support for Payara Server to ensure they satisfy compliance requirements and can meet their 2-hour guaranteed reaction time in case of software issues for their clients.
By purchasing Payara Support, iTAC can offer the same level of support to their customers. They can also offer the application server to their customers under the name iTAC. AppServer, meaning their customers do not have to buy support services for their application server from a separate provider and all application server-related issues are transferred and resolved by the Payara Support Team.
Read all of the benefits iTAC receives from using Payara Support in the case study to learn more about how Payara Support services could solve your own challenges.